It's total bullshit; most places around where i live close the kitchens about 40 minutes before closing to avoid this issue.
Though on the flip side, i do hate in North American restaurants how often you get rushed through your meal by the service staff; i of course understand why they do this, but i wish they got paid a living wage so i didn't have to go through that nonsense everytime i'd like to relax and take things a bit slow.
Originally Posted by Tom Gabel
We never rush people out, ever. Even if it after 10, the most we do is turn off the music.
We just finished restaurant week, which is essentially this city wide promotional deal to get people out to local restaurants. Anyway, we've been fucking swamped since it started Saturday before last, until it ended on Sunday. One of my coworkers made a reservation for a group of 5 at 8:30. Whatever, no big deal. Her party doesn't all get here until 9ish and they don't leave until 11:30. She worked a lot of restaurant week, so she knows how awful it was. She knew this was the last night and that everyone was desperate to get off so we could finally have our day off. I can't speak for everyone, but I worked 6 restaurant days straight and basically wanted to die. Then, get this, on an $80 bill she tipped nothing. I guess it's common not to tip your coworks, I had no idea. Still, she paid for someone else's meal, kept her coworkers an hour and a half late, and still didn't fucking tip?
Anyway, the owner/head chef/boss is typically here all day and the last to leave at night. He doesn't want us refusing service before 10pm and he doesn't let us push people out at all. We've literally sat people at 9:55. Sometimes they're good people and hurry out quickly, or we have exceptionally busy night where we can't sit people till 9:30 and we end up with 6 tables at 11. That doesn't really bother me. It's that two top that came in at 9:45 when we were dead and apparently too fucking brain dead to realize it's shitty to stay until 11:30 when you finished eating at 10:45, or their just to fucking entitled to care.
Also, I think our tipping system is awful but still general tip 15-20 percent except in cases of outstandingly fantastic or terrible service. I even tip my coworkers (seriously, is that a thing?).
I wrote a four word letter.
That is the sort of thing I would personally never leave her alone about.
The nice thing about working in a bar in NC is that the kitchen closed by midnight. So at two, when we closed, no one would be eating. NC liquor laws are super tight too, so legally, the place has to be empty of patrons by 230. So as soon as closing time rolled around, security was like "gtfo bitch". However, I worked at a high volume bar, so on the weekends I would work 4pm to sometimes 430am.
I've gotten used to not tipping now, though, and it makes me really hate the US system. I hate in the US that, if I wanna go out to eat, I have to plan on not only buying my food, but paying an extra 15-20% on top of that. Pay servers decent wages so that tips are extra for exceptional service, like it is here. Jesus.