Page 1 of 2 12 LastLast
Results 1 to 10 of 15

Thread: Giving someone a phone number or email address over the phone

  1. #1
    Join Date
    Mar 2008
    Location
    South Jersey
    Posts
    4,381


    Default Giving someone a phone number or email address over the phone

    I think the way it should be is that if you are the one giving the number, you say it once, and then they repeat it. I don't like people who insist on saying "ok" after every three digits. Also, when it comes to the last four digits, I like to just say them in one breath rather than pausing after the first two digits.

    Email addresses? I don't like all that "M as in Mary" bullshit. It's very possible that it's just me, but that confuses me somehow. I'd rather just hear it once and then read it back.
    Last edited by bighead384; 10-23-2012 at 12:59 PM.
    When they said "sit down", I stood up.

  2. #2
    Join Date
    Oct 2012
    Location
    Philadelphia, Pennsylvania
    Posts
    1,688


    Default

    If people would speak slowly enough the first time, then it wouldn't be a problem. Texting the info also works, though, that is typically only an option when communicating with friends.
    I said, "Hi, Greg. I'm the creepy girl." He chuckled, then wanted a handshake and I gave it. I wanted a hug and he gave it. One of his sons was there, too. Cute. Then Pete got him to autograph my sign for me because I was too polite to ask myself since he was on his way to eat. Pete also took this of photo of him holding it. - 8/2/2014.
    https://twitter.com/PeteParada/statu...56317329436672
    Our official webpage: http://offspringunderground.com/

  3. #3
    Join Date
    Nov 2004
    Location
    london
    Posts
    9,440


    Default

    It's not about speed. It's about clarity.

    To put myself through school I've been working at a call center for the last few years, and the biggest thing it teaches you is that people are absolutely incomprehensible, especially over the phone.

    Letters sound like other letters very easily. B and P, F and S, D and T, M and N - they can be pretty difficult to separate even when people speak clearly. And since most people like to eat mashed potatoes before calling their service providers, it's just that much worse.

    The truth is that you have the five seconds to add the information that will make an agent or another person get your details right over the phone the first time. It won't ruin your day unless you insist on having your day ruined. If you have to repeat yourself because you're calling from next to a waterfall and babbling like a loon, it's your own damn fault.

    As for phone numbers, it's a matter of convention. In Canada and the United States, the numbers are grouped into three sections. The first is the area code, or the NPA. Very often, if you seriously have the wrong place they can tell from your number - if I get a call from a 312 number I know it isn't for me since that's a Chicago area code and I don't take calls from non-Canadian numbers. The next three digits are the NXX and essentially further localizes the number. there are a few other things you can tell from the NXX - if someone gives you one that has any number followed by "11", like 611 or 711, you know it's wrong. That's because dialing locally people don't need to put in area codes, so NXX codes in North America avoid *11 configurations to avoid misdials to 911, 411, or 611.

    That's the convention - but unless you already know that, being thrown hundreds of area codes can be annoying, and actually retaining a ten-digit number in one go is frustrating for many people. So we break it up by the conventions that determine the numbers.

    In Europe (in France, anyway) it's a little bit different, but the numbers are still broken down. From what I've seen it's the first four digits followed by the next groups of two. 0297367781, for example, would be Zero-Two Ninety-Seven, Thirty-Six Seventy-Seven Eighty-One. I've never heard people say 029-736-7781, even though it's the same number.

    Again, this is all background. The real point is that if you're clear about your information, you save yourself time in the long run of four minutes that is the agony of figuring out that yes, that charge is valid and no, if you'd looked at your bill you would have seen that there is no error on it. No, you did make that call. Yes, yes you did. Stop it.

    It's about communicating effectively.
    Last edited by T-6005; 10-23-2012 at 12:20 PM.
    Thibault's New Music Site!
    Quote Originally Posted by wheelchairman
    Those wool-headed buffoons have more pride than a Shaido with one goat.

  4. #4
    Join Date
    Oct 2012
    Location
    Philadelphia, Pennsylvania
    Posts
    1,688


    Default

    Hmm, yeah, I forgot about clarity. When I leave my number for doctor's offices and such, I try to add a small verbal pause between each number and enunciate the sound clearly, as well as leaving the message away from noisy backgrounds.
    It's true that people run their sounds together in a form comparable to a typed sentence without spaces. Except that you don't have the luxury of looking over what they said, you have to instead ask, "WHAT?"
    I said, "Hi, Greg. I'm the creepy girl." He chuckled, then wanted a handshake and I gave it. I wanted a hug and he gave it. One of his sons was there, too. Cute. Then Pete got him to autograph my sign for me because I was too polite to ask myself since he was on his way to eat. Pete also took this of photo of him holding it. - 8/2/2014.
    https://twitter.com/PeteParada/statu...56317329436672
    Our official webpage: http://offspringunderground.com/

  5. #5
    Join Date
    Oct 2004
    Location
    Come on and raise up.
    Posts
    3,887


    Default

    I have a "one six" in my number, and I hate it when people repeat it back to me as "sixteen." I hear "six" before the "one" that way and start to open my mouth to correct them.
    "LIVE OR DIE, MAN??"

    "DIE!!!!!"

    "WRONG! HOOOONK!"

  6. #6
    Join Date
    Mar 2008
    Location
    South Jersey
    Posts
    4,381


    Default

    Quote Originally Posted by XYlophonetreeZ View Post
    I have a "one six" in my number, and I hate it when people repeat it back to me as "sixteen." I hear "six" before the "one" that way and start to open my mouth to correct them.
    Dude, I fucking hate this. I also hate when a numbers ends in say 9800 and they say "ninety eight hundred". I want to verify each digit individually, damnit!

    Anyone have an opinion on the whole "M as in Mary" system? I don't like when people do that before I've had trouble with the name/address.
    Last edited by bighead384; 10-23-2012 at 01:34 PM.
    When they said "sit down", I stood up.

  7. #7
    Join Date
    Oct 2012
    Location
    Philadelphia, Pennsylvania
    Posts
    1,688


    Default

    Quote Originally Posted by bighead384 View Post
    Anyone have an opinion on the whole "M as in Mary" system? I don't like when people do that before I've had trouble with the name/address.
    I know they use a similar system in the military and on the police force. I think that's good, though. You don't want to call in a wrong code in either of those circumstances! But in everyday life, it just seems rather tedious and unnecessary.
    I said, "Hi, Greg. I'm the creepy girl." He chuckled, then wanted a handshake and I gave it. I wanted a hug and he gave it. One of his sons was there, too. Cute. Then Pete got him to autograph my sign for me because I was too polite to ask myself since he was on his way to eat. Pete also took this of photo of him holding it. - 8/2/2014.
    https://twitter.com/PeteParada/statu...56317329436672
    Our official webpage: http://offspringunderground.com/

  8. #8
    Join Date
    Oct 2004
    Location
    Nijmegen, The Netherlands
    Posts
    11,145


    Default

    It's been proven that the most mistakes in writing down numbers are made in The Netherlands and Germany. Reason for this is because of the "sixteen" case above. We have that for all numbers.

    Twentysix = six-and-twenty in Dutch/German.

    So yeah, I annoys me too when I say "two six" and hear "six-and-twenty" back.

    Most of the times I ask if they can read the number I'm calling with on their screen, but the other day I found out that that didn't work that well either. My number starts with 4777, they wrote down 4744. Seriously?
    * !

  9. #9
    Join Date
    Jun 2012
    Location
    Salem, MA
    Posts
    943


    Default

    Quote Originally Posted by "Melyssa K" Kennedy View Post
    I know they use a similar system in the military and on the police force. I think that's good, though. You don't want to call in a wrong code in either of those circumstances! But in everyday life, it just seems rather tedious and unnecessary.
    Ha ha, I agree. I actually know a decent amount of that code. And if anybody cares, it's "Mike" in military code. I actually know the letters up until I and the final 2 letters, plus O and M. Confusing stuff.

    And today, I had to write down a phone number. The stupid fool said that last 4 numbers were 97860, I think. Yeah, 5 letters. Then she hung up before I could point that out.
    Quand ils ont dis "Vous vous asseyez," je me suis levé.

  10. #10
    Join Date
    Oct 2012
    Location
    Philadelphia, Pennsylvania
    Posts
    1,688


    Default

    Quote Originally Posted by Godxilla View Post
    Ha ha, I agree. I actually know a decent amount of that code. And if anybody cares, it's "Mike" in military code. I actually know the letters up until I and the final 2 letters, plus O and M. Confusing stuff.

    And today, I had to write down a phone number. The stupid fool said that last 4 numbers were 97860, I think. Yeah, 5 letters. Then she hung up before I could point that out.
    Wow, only in scientific notation is 97860 four digits (significant figures!)

    I heard Nick say zebra in an episode of CSI when calling in a code for a death. Maybe it's zebra for z.
    I said, "Hi, Greg. I'm the creepy girl." He chuckled, then wanted a handshake and I gave it. I wanted a hug and he gave it. One of his sons was there, too. Cute. Then Pete got him to autograph my sign for me because I was too polite to ask myself since he was on his way to eat. Pete also took this of photo of him holding it. - 8/2/2014.
    https://twitter.com/PeteParada/statu...56317329436672
    Our official webpage: http://offspringunderground.com/

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •